Articles: Business Process Improvement
Without a Trace: Take Care to Protect Your Company’s Knowledge
As Published by "Industry Week" - April 2009
Insuring that your company's intellectual property and knowledge doesn't "go missing" takes commitment and consistent focus.
Drive Results with Process Improvement
As Published by "Women's Business Journal" - September 2008
Reduce costs, improve margins, improve morale, and improve customer relationships by following the six Ps of process improvement.
Unrealistic Expectations Doom CRM Initiatives
As Published by "ManageSmarter" - July 2007
How to ensure that your CRM implementation solves the problems you want to address.
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