Education Programs
Ensuring operational excellence and customer intimacy requires that all of
an organization's employees are trained and skilled in their respective work disciplines. Catalytic
Management customizes our education programs for your organization and your goals. (Learn more
about the importance of customization in this article.) Training is offered for all levels
within the organization with a focus on working with management to deliver education designed
to accelerate growth and drive performance!
Catalytic Management offers customized training programs in the following disciplines:
Sales skills training is offered for beginner to experienced professionals and focuses on meeting and supporting the needs of the customer. Training is highly interactive and encourages active student participation through discussion, exercises and role play opportunities.
Service Quality training is offered at various levels of the service chain and includes developing a company's service strategy, delivering quality service, recovering from service mistakes and process improvement that will drive customer satisfaction.
In today's business climate, change is no longer linear. Change is taking place simultaneously across organizations and managing this change is critical to your company's survival. Catalytic Management offers training in change management that will insure your organization's change initiative is successful and as painless as possible.
Process Improvement drives increased efficiencies, improved service and increases your profit margins. it is the foundation for most change initiatives. Improving your business processes does not require Black Belts in Six Sigma or boat loads of time and money. Catalytic Management's process improvement training is focused on practical, executable techniques and methodologies that deliver results.
Business and Skills Coaching
Catalytic Management offers business coaching that assist executives and managers in strengthening and improving business results. Skills consulting is offered after training to ensure the success of your training programs and to ensure that desired behaviors are practiced and mastered.
Coaching for executives and managers focuses on:
- building productive relationships
- driving performance through effective problem solving and decision making
- managing workplace change
Our skills coaching is delivered in one on one or group interactions. Our sales and service professionals work directly with your staff to reinforce skills learned in training. When appropriate we accompany sales personnel on sales calls or work with them in your office to reinforce and fine tune skills learned in training. We work side by side with your service and support staff in your call center.
All of our education opportunities are customized to your needs. Need a topic or focus not listed here? View a more detailed list of seminar and speaking topics, or contact
us to discuss how Catalytic Management can customize an education program for you.
 |
