Customer Service Training
You Need Customer Service Training When:
- Your employees complain about and bad mouth your toughest customers
- Problem resolution becomes a way of life
- Solving customer complaints is haphazard and no one knows "who to go to" for solutions
- You promote "we deliver great service" in your marketing/sales material and on your web site
- Customers have stopped telling you that it's great doing business with you
- Your sales team spends too much time answering customer complaints and not enough time selling
- Your customer turnover rate is climbing
The value of superior customer service is no longer questioned. Superior customer service as a source of competitive advantage is an accepted principle of doing business. The fact that it is difficult to do consistently is precisely why delivering superior customer service is the key to a successful business strategy. Organizations that make the commitment to service despite its challenges are the organizations that thrive and grow.
Business executives proclaiming to deliver superior service has become as meaningless
as politicians claiming to labor on behalf of their constituents. Why does practically every
company claim to deliver great service? because their customers expect and demand great service.
So how do you deliver superior service, and more importantly, how do you recover from service
mistakes? These questions and more are answered in Catalytic Management's Service Quality Training
Program.
Service Quality Training Topics
- The Blueprint for a Service Excellence Strategy
- Defining and Achieving Service Excellence
- Defining, Building and Implementing Superior Service Recovery
- Delivering on Your Service Promises
- Tools for Improving Your Service Processes
Need a topic or focus not listed here? View a more detailed list of seminar and speaking topics, or contact
us to discuss how Catalytic Management can help with your training needs. Improved customer relationships improve the botttom line!
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