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Newsletter Archives

July 2010: Here I Am At Camp Grenada

May 2010: Have You Scored Lately?

March 2010: Potato, Potaato - Tomato, Tomaato!

February 2010: The Little Black Dress, Back to Basics

January 2010: We're All Bozos On This Bus!

December 2009: Your Price Is Too Low!

November 2009: Closing Arguments! A Contest!

October 2009: Marrying for Money

September 2009: Happy New Year!

August 2009: Praise, Golf and Masochistic Tendencies

July 2009: Liar, Liar, Pants on Fire!

June 2009: Help Sales Avoid Panic Mistakes

May 2009: CYA ?

March 2009: The Bronze Rule

February 2009: Gene Therapy?

January 2009: . . . and Not a Drop to Drink!

December 2008: Fruit Cake, Fire Starters and a Prize!

November 2008: Defying Gravity

October 2008: It's the Sales Team's Fault!

September 2008: Customer Service Week: Hype or Substance?

May 2008: Greening Your Sales Environment

April 2008: Walt Disney Was Right!

March 2008: Bravery is the Key to Selling in a Recession

January 2008: As Good As Gold!

November 2007: Without A Trace

May 2007: Positive Surprises Build Customer Loyalty

March 2007: The Six Defensive Steps for Neutralizing Negative Blogs

January 2007: Giving Back and Speaking Up

November 2006: Ensuring 2007 is a Better Year!

October 2006: Selling Power magazine Selects Hall as Judge

September 2006: Letting Go of the Fear of Process Improvement

July 2006: Keeping Your Service Promises Drives Revenue

April 2006: Losing Customers?