Every January we make or at least consider making resolutions, those pesky promises to ourselves and others. We often make a list of the things we want to do or should do in the coming year. We do everything to indicate our seriousness about the resolutions - we pinky swear, we cross our hearts and we wager money as an incentive. But if we check that list say 6 months from now, and we're honest, we are likely to find that we've kept few if any of those promises.
This year KEEP YOUR PROMISES! How, by making only two resolutions. Stop creating a long list. Focus on the two most important behaviors you can exhibit and that you can control as a professional and as an individual:
Change is constant so those specific things you promise today may no longer make sense as the year progresses but listening and acting are always relevant and are often hard to do.
LISTEN to your employees! Ask them for their input on business issues. Ask them how they would improve the business and themselves. Listen to your customers - in a formal, strategic way. No smile survey - real dialogues! Look for the good, the bad and the UGLY! If you don't hear the bad and ugly, you need to evaluate why your staff is afraid to share the truth with you.
And then ACT! Examples of employees raising valid concerns and then watching as management does nothing are so numerous it would take volumes to list them. Examine your own career and you'll remember all those times when management sat on their hands, when pushing aside fear and acting was obviously the right thing to do. Succeeding today takes risk and you're not always going to be right. But inaction and sticking your head in the sand are bad for you, for your employees, your customers and for your business.
So, resolve to do just two things in 2011. Listen well! Consider your options and take Action!
Ronald Regan was right when he said: "to sit back hoping that someday, some way some one will make things right is to go on feeding the crocodile hoping he will eat you last - but he will eat you".
If you're ready to listen to your customers, uncover your challenges and develop results driven solutions, call Catalytic Management today -
Catalytic Management specializes in business performance and growth
including sales effectiveness, customer service and business
process improvement for companies
in New England and the Northeast.