Choose Your FREE One Hour On-site Interactive Seminar
To schedule your free seminar, please call Grace Sanchez at 860-346-1503. Your company must be located in Maine, Massachusetts, Rhode Island, or New Hampshire. This offer applies only to the first ten companies responding, so don't delay!
Navigating the Complex Sale
 A complex sale is one in which several people must evaluate your solution and give their input or approval before the buying decision is made. Navigating the potential landmines of conflicting personalities, styles, goals and needs takes careful planning and a complete understanding of the client structure and culture.
This interactive one hour seminar introduces the concepts of:
- Identifying the Complex Sale
- Success Determinants in Complex Sales
- Understanding the Strategy Phases
- Designing the Game Plan
Attendees will gain a clearer understanding of how to build successful strategies and will leave with tools that can be utilized to close sales when the customer environment is complex and changing.
Your Blueprint to Customer Loyalty
 Consistent growth in revenue and margins is built around a loyal customer base. Retaining and up-selling existing customers is the smart path to profitability. Delivering differentiated customer service is a critical factor in earning a customer's loyalty.
This interactive one hour seminar introduces the concepts of:
- Customer Driven versus Customer Focused Cultures
- A Blueprint for Service Excellence
- Defining your Service Strategy Vision Statement
- The Voice of our Customer
- Criteria for Effective Service Standards
Learn how to make service quality part of your brand. Learn the steps to developing a strategic blueprint for differentiated service.
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