In addition to the presentations and speaking topics delivered by Shelley,
Catalytic Management offers full training seminars in sales, customer
service, change management and business
process improvement. As a speaker, Shelley addresses the critical business challenges
facing business owners and senior managers. Each presentation is customized to meet the needs
and interests of the audience. The list below of speaking topics is meant as an introduction.
Need a related but different topic? Contact Catalytic Management to
build a presentation that is targeted specifically for your needs.
| General Topic Heading |
Title |
Brief Description |
Delivery Method |
Sales |
Designing & Building Effective Sales Teams |
Content introduces the elements of building effective, successful
sales teams and is targeted for anyone who manages or is involved in the sales function. Based
upon time, content can include recruiting top performers, defining sales territories, establishing
revenue & activity goals, defining performance criteria and designing compensation & reward
programs. |
Presentation, Speech, Training, Workshop |
Sales |
Keys to Turning Around Flat Sales |
Examines possible reasons for flat or stagnating sales such as
tired products/services; re-formulated marketing with little sparkle or energy; maxed out,
tired, bored sales team and re-energized competitors and provides actions and solutions that
will turn around sales. |
Presentation, Speech, Training, Workshop |
Sales |
Solving Customer Churn. Keys to Customer Retention. |
Discusses the issues that drive customers to your competitors such
as poor service, processes that make it difficult to buy from you and unengaged sales teams. Introduces
solutions that will build customer loyalty. |
Presentation, Speech, Training, Workshop |
Sales |
Strategic Account Management that Drives Revenue
& Customer Loyalty |
Introduces the elements of effective account management including
trust advisor status, selling into complex sales situations and managing multiple buyers and
decision makers. |
Presentation, Speech, Training, Workshop |
Sales |
Characteristics and Skills of Successful Sales Management |
Discusses how to identify and recruit effective sales managers,
introduces the elements of successful sales management and discusses how to improve existing
sales management. |
Presentation, Speech, Training, Workshop |
| |
|
|
|
Customer Service |
The Blueprint for Service Excellence |
Designed for management, this
seminar details the elements of a successful service strategy and service plan for an organization,
division or department. |
Presentation, Speech, Workshop |
Customer Service |
Defining and Achieving Service Excellence |
Introduces the concepts of service quality, presents methods of
defining service standards and presents actions to be taken to achieve service excellence. |
Presentation, Speech, Training, Workshop |
Customer Service |
Defining and Building Superior Service Recovery |
Introduces definition of Service Recovery, customer expectations,
Service Recovery processes and techniques. |
Presentation, Speech, Training, Workshop |
Customer Service |
Are You Delivering on Your Service Promises? |
Explores where you are making promises to customers and then addresses
how effectively you may or may not be in meeting those promises. |
Presentation, Speech, Workshop |
| |
|
|
|
Business Process Improvement |
Determining What's Broken |
Discusses how to determine what processes are broken; which processes
to fix; how to determine priorities and what resources to devote to improvement. |
Presentation, Speech, Workshop |
Business Process Improvement |
Process Improvement for the Timid, the Overworked and the
Jaded |
Details simple, direct and cost effective methods for improving
your business processes in a real world. |
Presentation, Speech, Training, Workshop |
Business Process Improvement |
Identifying the “Critical to Customer” Value |
Explores the definition of “critical to customer” concepts, how
to determine them and how to implement improvement designed around “critical to customer” value. |
Presentation, Speech, Workshop |
| |
|
|
|
Change Management |
Why Practicing Effective Change Management is Critical in
Driving Excellence |
Introduces the concepts of change management and its role in driving
organizational excellence. |
Presentation, Speech, Workshop |
Change Management |
How to Survive Organizational Change |
Discusses the nature of change, the elements of change management
and how to navigate through change. |
Presentation, Speech, Workshop |
Change Management |
Becoming a Successful Change Agent |
Introduces basic steps for becoming a change agent |
Presentation, Speech, Workshop |
