Seminar Topics

In addition to the presentations and speaking topics delivered by Shelley, Catalytic Management offers full training seminars in sales, customer service, change management and business process improvement. As a speaker, Shelley addresses the critical business challenges facing business owners and senior managers. Each presentation is customized to meet the needs and interests of the audience. The list below of speaking topics is meant as an introduction.

Need a related but different topic? Contact Catalytic Management to build a presentation that is targeted specifically for your needs.

"Designing & Building Effective Sales Teams"
Content introduces the elements of building effective, successful sales teams and is targeted for anyone who manages or is involved in the sales function. Based upon time, content can include recruiting top performers, defining sales territories, establishing revenue & activity goals, defining performance criteria and designing compensation & reward programs.
Delivery: Presentation, Speech, Training, Workshop - Topic: Sales Productivity

"Keys to Turning Around Flat Sales"
Examines possible reasons for flat or stagnating sales such as tired products/services; re-formulated marketing with little sparkle or energy; maxed out, tired, bored sales team and re-energized competitors and provides actions and solutions that will turn around sales.
Delivery: Presentation, Speech, Training, Workshop - Topic: Sales Productivity

"Strategic Account Management that Drives Revenue & Customer Loyalty"
Introduces the elements of effective account management including trust advisor status, selling into complex sales situations and managing multiple buyers and decision makers.
Delivery: Presentation, Speech, Training, Workshop - Topic: Sales Productivity

"Solving Customer Churn. Keys to Customer Retention."
Discusses the issues that drive customers to your competitors such as poor service, processes that make it difficult to buy from you and unengaged sales teams. Introduces solutions that will build customer loyalty.
Delivery: Presentation, Speech, Training, Workshop - Topic: Sales Productivity

"Characteristics and Skills of Successful Sales Management"
Discusses how to identify and recruit effective sales managers, introduces the elements of successful sales management and discusses how to improve existing sales management.
Delivery: Presentation, Speech, Training, Workshop - Topic: Sales Productivity

"Defining and Achieving Service Excellence"
Introduces the concepts of service quality, presents methods of defining service standards and presents actions to be taken to achieve service excellence.
Delivery: Presentation, Speech, Training, Workshop - Topic: Customer Service

"The Blueprint for Service Excellence"
Designed for management, this seminar details the elements of a successful service strategy and service plan for an organization, division or department.
Delivery: Presentation, Speech, Workshop - Topic: Customer Service

"Are You Delivering on Your Service Promises?"
Explores where you are making promises to customers and then addresses how effectively you may or may not be in meeting those promises.
Delivery: Presentation, Speech, Workshop - Topic: Customer Service

"Defining and Building Superior Service Recovery"
Introduces definition of Service Recovery, customer expectations, Service Recovery processes and techniques.
Delivery: Presentation, Speech, Training, Workshop - Topic: Customer Service

"Process Improvement for the Timid, the Overworked and the Jaded"
Details simple, direct and cost effective methods for improving your business processes in a real world.
Delivery: Presentation, Speech, Training, Workshop - Topic: Business Process Improvement

"Determining What’s Broken"
Discusses how to determine what processes are broken; which processes to fix; how to determine priorities and what resources to devote to improvement.
Delivery: Presentation, Speech, Workshop - Topic: Business Process Improvement

"How to Survive Organizational Change"
Discusses the nature of change, the elements of change management and how to navigate through change.
Delivery: Presentation, Speech, Workshop - Topic: Change Management

"Becoming a Successful Change Agent"
Introduces basic steps for becoming a change agent
Delivery: Presentation, Speech, Workshop - Topic: Change Management

"Identifying the “Critical to Customer” Value"
Explores the definition of “critical to customer” concepts, how to determine them and how to implement improvement designed around “critical to customer” value.
Delivery: Presentation, Speech, Workshop - Topic: Business Process Improvement

"Why Practicing Effective Change Management is Critical in Driving Excellence"
Introduces the concepts of change management and its role in driving organizational excellence.
Delivery: Presentation, Speech, Workshop - Topic: Change Management