Customer Service Training
Customers expect—no they demand—great service, so every company promises great service! They promise on their web sites, in their marketing material, and in their sales presentations, but such claims are no longer believed. Why? Because so few companies keep their service promise.
Keeping your promise of great service requires a service strategy, service standards, accountability, continuous improvement and training. Our customer service training builds staff commitment, teaches service delivery and service recovery skills, and introduces the tools your staff will need to be consistent every day, every time!
Service Quality Training Topics
- The Blueprint for a Service Excellence Strategy
- Defining and Achieving Service Excellence
- Defining, Building and Implementing Superior Service Recovery
- Delivering on Your Service Promises
- Tools for Improving Your Service Processes
- Service Standards Drive Accountability
You Need Customer Service Training When:
- Your employees complain about and bad mouth your toughest customers
- Problem resolution becomes a way of life
- Solving customer complaints is haphazard and no one knows “who to go to” for solutions
- You promote “we deliver great service” in your marketing/sales material and on your web site
- Customers have stopped telling you that it’s great doing business with you
- Your sales team spends too much time answering customer complaints and not enough time selling
- Your customer turnover rate is climbing
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